1. Returns and Exchanges
At Personal Creations, each resin art piece is meticulously handcrafted in our studio. Because of the unique, one-of-a-kind nature of our artwork, all sales are considered final.
We do not accept returns or exchanges for "change of mind." Once an order is placed and payment is processed, it cannot be canceled or modified if it has already entered the fulfillment process.
2. Damages During Transit
All items are carefully packaged and insured for shipping. If your item arrives damaged:
- You must contact us within 48 hours of receiving the delivery.
- Please provide clear photographs of the damaged item and the original packaging.
- Do not dispose of the packaging or the item until the claim is resolved.
Upon review, if the damage occurred during transit, we will arrange for a replacement piece of similar value and design, or offer a refund at our discretion.
3. Custom Commissions
Due to the highly personalized nature of custom commissions, they are entirely non-refundable once the initial deposit has been paid and production has begun. We work closely with you during the design phase to ensure your vision is realized.
4. Imperfections vs. Defects
Resin is a fluid medium. Minor variations, such as small micro-bubbles, uneven edges, or slight color shifts, are part of the handmade process and are not considered defects. We will not offer refunds for these natural characteristics.
5. Processing Refunds
If a refund is approved, it will be processed within 5-10 business days to the original method of payment. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Contact Us
To start a claim for a damaged item or if you have any questions about this policy, please contact us.